In this article i will focus on the various problems that might lead to the Hik-Connect connection failed issues and how fix.
Hik-Connect to display a connection failed error when you try to see the camera on the app.
Hik-Connect is an app made and maintained by Hikvision that is used to remotely see the security camera on the phone.
Additionally you can playback, backup and perform other operations.
Hik-Connect connection failed error?
Hik-Connect connection failed issue is caused either by an incorrect network configuration of the device, incorrect port forwarding or a poor network connection.
How to fix the Hik-Connect connection failed error
- Enable the Hik-Connect on Platform Access
Connection fails on Hik-Connect is because the Hik-Connect server is not enabled to begin with. Navigate to
Configuration > Advanced Settings > Platform Access
Make sure the box is ticked.
- Check the DNS settings
Configuration > Network > Basic Settings > TCP/IP.
Note of the IPv4 Default Gateway. At the bottom of the page you’ll see the DNS Server section. Type the IPv4 Default Gateway in the Preferred DNS Server bar and enter 220.127.116.11 in the Alternate DNS Server bar.
Or you can use 18.104.22.168. for the Preferred DNS and 22.214.171.124 for the Alternate DNS.
These are Google’s DNS which get updated automatically.
- There’s no internet connection
Hik-Connect connection will fail if there’s no internet at all. This is quite common, your internet on the phone doesn’t work and you’re trying to view your cameras remotely.
Make sure your phone has coverage and internet service, or check the WiFi connection. You could turn off and on your cellular or WiFi service and try again if you can see your cameras.
In some cases the NVR (or DVR) itself has no internet connectivity. Check the cable at the back of the recorder, make sure it works and it’s fully plugged in (on switch/router’s side as well). If in doubt, test out the cable.
- Update the Hik-Connect app
Hik-Connect app is caused by using an old version of the app. Make sure that you have the latest version of the app on your iPhone or Android phone.
These apps contain a lot of bugs that get fixed by the manufacturer on each update release.
- Update the firmware on your NVR or camera
The “connection failed” issue may be caused by a firmware issue.
A few firmware in the past had problems with the UPnP feature, causing the ports to become inactive by itself. Make sure your recorder is up-to-date. Ensure you’re updating the right firmware.