Upgrading Hikvision DVR/NVR Firmware

getting the error ‘upgrading failed, firmware mismatches’

To upgrade the firmware of a Hikvision DVR or NVR, please follow the steps below:

1. Insert a USB flash drive into the computer’s USB port (Please note that the USB flash drive does not need to be empty; it may contain other files and documents).

2. Locate the appropriate firmware by clicking this link

3. Click on the firmware, then click download.

4. Agree to the license terms and conditions when prompted.

5. Locate the downloaded firmware file (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose the USB flash drive (typically labeled by letters E, F and so on) to extract the final file to. A file labeled DIGICAP will appear in the USB flash drive.

6. After the firmware has been extracted (unzipped), remove the USB flash drive from the computer and insert it into one of the available USB ports on the DVR/NVR unit.

7. On the DVR/NVR, go to the Main Menu, and then go to Maintenance.

8. From the sub-menus on the left click Upgrade. This will display the content of the USB flash drive.

9. Choose the DIGICAP file and press Upgrade.

10. An information window will pop up prompting that the unit will reboot after the upgrade is complete. Click YES.

11. To verify that the firmware has been upgraded, after the DVR/NVR is rebooted, go to the Main Menu, and then go to System Information. The current firmware version will be displayed.